Terms & Conditions

Last Updated: June 21, 2026

Welcome to Tartans House. These Terms & Conditions set out the rules for using our website and purchasing our tartan products. By browsing our site, creating an account, or placing an order, you’re agreeing to these Terms in full. Please take a moment to read through them — if anything doesn’t sit right with you, we’d rather you reach out before making a purchase.

Who We Are

tartanshouse.com is an online retailer specializing in authentic tartan fabric. These Terms apply to every visitor, customer, and account holder using our website.

Using Our Website

By using this site, you agree that you:

Are at least 18 years old, or are using the site with the consent and supervision of a parent or legal guardian
Will provide accurate, current information when placing an order or creating an account
Will not use the site for any unlawful purpose or in a way that could damage, disable, or interfere with its normal operation
Will not attempt to access areas of the site, data, or systems that are not intentionally made available to the public

We reserve the right to suspend or terminate access for anyone who violates these Terms, at our sole discretion.

Account Responsibility

If you create an account with us, you’re responsible for keeping your login details confidential and for any activity that happens under your account. If you suspect unauthorized use of your account, please notify us immediately so we can help secure it. We are not liable for losses caused by unauthorized access resulting from your failure to protect your account credentials.

Orders and Payment

All orders placed through our site are subject to acceptance and availability. We reserve the right to refuse or cancel any order, including in cases of pricing errors, suspected fraud, or stock unavailability.
Full payment is required at the time your order is placed. We accept major debit and credit cards, along with any other payment methods listed at checkout.
Prices are displayed in the currency shown at checkout and may be subject to change without notice; however, the price you are charged is the price confirmed at the time your order is placed.
You may cancel or modify your order free of charge at any time before it has shipped. Once an order has shipped, our standard Return & Exchange Policy applies

Custom Tartan Orders

If you order a custom-cut length, custom color combination, or any tartan made specifically to your specifications, please note that such orders cannot be canceled once production or cutting has begun, except where the final product is defective or does not match what was ordered.

Pricing and Product Accuracy

We do our best to ensure that product descriptions, images, and prices on our site are accurate. However, errors can occasionally occur. If we discover a pricing or listing error after you’ve placed an order, we will contact you before processing the order further, and you’ll have the option to confirm at the corrected price or cancel for a full refund.

Intellectual Property

All content on this website — including text, product photography, logos, graphics, and the overall design — is the property of tartanshouse.com or its licensors, and is protected under applicable copyright and intellectual property laws. You may view and use this content for personal, non-commercial purposes only. Copying, redistributing, or using our content commercially without written permission is not permitted.

Third-Party Links

Our website may contain links to third-party websites for your convenience (such as shipping carriers or payment processors). We do not control these external sites and are not responsible for their content, policies, or practices. Visiting a linked site is at your own discretion and risk.All site content (text, images, design) belongs to us or our licensors — personal use only, no commercial reuse without permission. We may link to third-party sites (couriers, payment processors) but aren’t responsible for their practices.

We’re not liable for indirect damages from using our site (like courier delays), except where the law doesn’t allow such limits. You agree to cover us against claims arising from your misuse of the site.

Limitation of Liability

To the fullest extent permitted by law, tartanshouse.com is not liable for any indirect, incidental, or consequential damages arising from your use of our website or products, including but not limited to delays, technical issues, or third-party courier errors. Nothing in these Terms limits liability that cannot be excluded under applicable law, such as liability for fraud or for death or personal injury caused by our negligence.

Indemnification

You agree to indemnify and hold tartanshouse.com, its team, and affiliates harmless from any claims, losses, or expenses (including reasonable legal fees) arising from your misuse of the website, violation of these Terms, or infringement of any third-party rights.All site content (text, images, design) belongs to us or our licensors — personal use only, no commercial reuse without permission. We may link to third-party sites (couriers, payment processors) but aren’t responsible for their practices.

Changes to These Terms

We may revise these Terms from time to time to reflect changes in our business, legal requirements, or services. The updated version will be posted on this page with a new “Last Updated” date. Continuing to use our site after changes are posted means you accept the revised Terms.

Governing Law

These Terms are governed by and interpreted in accordance with the laws of Pakistan, without regard to conflict-of-law principles. Any disputes arising from these Terms or your use of the site will be subject to the exclusive jurisdiction of the courts in that location.

Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect, and the invalid provision will be replaced with one that most closely reflects its original intent.

Contact Us

If you have any questions about these Terms, please get in touch:

Tartans House

Email: support@tartanshouse.com

Website: tartanshouse.com

By using our website, you confirm that you’ve read, understood, and agreed to these Terms & Conditions.