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Return to shopPrivacy Policy
Last Updated: June 21, 2026
Welcome to Tartans House We are a dedicated retailer of authentic tartan fabrics and accessories, and we value the trust you place in us when you visit our website, browse our collections, or reach out with a question. This Privacy Policy explains, in plain language, what information we gather, why we gather it, and how we use it to serve you better. By using tartanshouse.com, you agree to the practices described below.
Why This Policy Matters to You?
Before you share any information with us — whether you’re placing an order for a tartan or simply sending us a question through our contact form — you deserve to know exactly what happens to that information. We’ve written this policy to be clear and straightforward, not buried in legal jargon, because we believe your trust is something we have to earn every time you visit.
Information We Collect
Depending on how you interact with our site, we may collect:
Information you give us directly:
- Your name, email address, phone number, and mailing address when you place an order or fill out a contact/inquiry form
- Payment details (such as card information) when you complete a purchase, processed securely through our payment partners
- Any details you include in messages, inquiries, or newsletter sign-ups
Information collected automatically:
- Your browser type, device information, and approximate location based on IP address
- Pages you visit, links you click, and how long you spend browsing our tartan collections
- Cookies and similar technologies that help our site remember your preferences and improve performance
We only ask for what we genuinely need to fulfill your order, answer your inquiry, or improve your experience on our site — nothing more.
How We Use Your Information
We use the information we collect to:
- Process and ship your tartan orders accurately and on time
- Respond to questions or inquiries you submit through our contact form
- Send you updates about your order status (and, only with your consent, occasional news about new tartan patterns or offers)
- Understand which pages and products visitors find most useful, so we can keep improving the site
- Protect our website and customers from fraud or misuse
- Meet any legal or tax obligations that apply to our business
We do not use your personal information for any purpose beyond what’s described here without first letting you know.
Cookies
Like most websites, we may use cookies — small text files stored on your device — to recognize returning visitors, remember items in your cart, and understand general browsing patterns through analytics tools. Cookies do not give us access to your computer or any personal files; they only store the limited information you allow.
You’re always in control. Most browsers let you accept, block, or delete cookies through their settings. If you choose to disable cookies, some features of our site — like saved cart items — may not work as smoothly, but you can still browse and contact us without issue.
Sharing Your Information
We do not sell, rent, or trade your personal information to third parties for marketing purposes. We may share limited information only when necessary, such as with:
- Payment processors, to securely complete your transaction
- Shipping carriers, to deliver your tartan order to you
- Service providers who help us run the website (such as hosting or email delivery), under obligations to keep your data confidential
- Legal authorities, only if required by law or to protect our rights and the safety of our customers
Each of these parties is only given the information needed to perform their specific task.
Links to Other Websites
Our site may occasionally link to other websites — for example, a supplier’s page or a social media profile. Once you leave our site through one of these links, this Privacy Policy no longer applies. We encourage you to review the privacy practices of any external site before sharing information with them, as we have no control over how they handle your data.
Data Security
We take reasonable, industry-standard steps to protect the information you share with us, including secure payment processing and restricted access to customer data. That said, no method of transmitting or storing data online can be guaranteed 100% secure, and we encourage you to take your own precautions, such as using strong passwords if you create an account with us.
How Long We Keep Your Information
We retain your information only for as long as needed to fulfill the purpose it was collected for — such as completing an order, responding to your inquiry, or meeting legal/tax record-keeping requirements. After that, we either delete it securely or anonymize it.
Your Choices and Rights
You have control over your information. At any time, you can:
- Ask us what personal information we hold about you
- Request corrections to inaccurate details
- Ask us to delete your information, subject to any legal obligations we must follow
- Unsubscribe from promotional emails at any time using the link provided in those emails
To make any of these requests, simply reach out to us using the contact details below.
Children's Privacy
Our website and products are intended for adults and are not directed at children. We do not knowingly collect personal information from anyone under the age of 13. If you believe a child has provided us with personal information, please contact us so we can remove it.
Changes to This Policy
As our business grows, we may update this Privacy Policy to reflect new practices or services. Any changes will be posted on this page with a revised “Last Updated” date, so we encourage you to check back occasionally.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how your information is handled, please reach out to us:
Tartans House
Email: support@tartanshouse.com
Website: tartanshouse.com
Thank you for trusting us with your information — and for supporting authentic, quality tartan craftsmanship.